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The New York State Alliance
of Information and Referral Systems (NYS AIRS) and the United Way of New York State
are committed to working with other organizations and institutions in order
to achieve the following
Outcomes:
When fully implemented, 2-1-1 New York will provide Statewide access to
comprehensive health and human services information 24 hours a day, seven
days a week, with emphasis on the underserved, persons with special needs and
rural populations.
The Statewide 2-1-1 information and referral (I&R) service delivery
system:
- Maintains a human
point of contact in which people connect directly with an information
specialist in live time.
- Reflects national AIRS
(Alliance of Information and Referral Systems) standards and criteria
for certification of information and referral professionals, data
management, information sharing, common terminology (taxonomy) and
business practices.
 NYS
AIRS is a regional affiliate of the Alliance of Information &
Referral Systems (AIRS).
- Integrates existing
community based I&R services so as to maintain multiple access
points for information.
- Increases awareness of
the availability of information and referral services as an access point
to the health and human services delivery systems.
- Coordinates reporting
of information, aggregates data regarding caller's problems and
documents unmet needs for planning by local and state governments and
community providers.
- Utilizes cost
effective technologies to maximize efficiencies and outcomes for
customers.
Key
Objectives:
- Obtain assignment of
2-1-1 as a three digit telephone dialing code for easily memorable
access to health and human service information.
- Build a public/private
partnership to sustain the system.
- Organize the state
into regional 2-1-1 area information centers, designating key
information and referral providers to coordinate and disseminate
information to callers. Click here for 2-1-1
Regional Call Center Operational Requirements.
- Enhance and create
data management systems to reduce duplication of effort while providing
for detailed, accurate, timely and relevant information about programs
and services. Secure funding necessary to sustain the technology
that connects callers to the regional area information centers in a
2-1-1 system.
- Promote adherence to
Alliance of Information and Referral Systems (AIRS) standards and
criteria that address certification of information and referral
professionals, data management, information sharing, common terminology
(taxonomy) and business practices.
- Develop funding
strategies for operations, training, data management, promotion, and
evaluation.
- Utilize technology
that will enhance and/or broaden callers' access to information.
- Vest NYS AIRS (and
State agency(ies) in partnership) with the responsibility to implement
and assure quality for the Statewide 2-1-1
information and referral network.
For more information please contact:
2-1-1 New York
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