211 New York History

Prior to 1998

Members of the NYS AIRS Board expressed interest in the 3 digit concept.

Through a congressional request, learned that there were many competing requests for a three digit number at the national level. Advice was to seek designation at state levels.

1997

Atlanta 2-1-1, AIRS, UW of America and other partners petition the FCC for designation of 211.

AIRS Board member and past NYS AIRS President, Deb Woods, chairs the 211 Collaborative Steering Committee.

December 1998

April 1999

NYS AIRS Annual Meeting held at Cornell University. Judy Windler, Texas I&R Network and current 211 Collaborative Co-chair, speaks to NYS AIRS members via teleconference. Provides one hour education about 211.

June 21, 1999

NYS AIRS 211 Task force convenes

• Statement of Purpose. (draft)
• Commitment to continue.
• Establishment of listserv. 211@FIRSTwp.org

July 1999

NYS AIRS Board votes to become a partner of the National 211 Collaborative.

July 21, 1999

NYS AIRS 211 Task Force Meeting #2

• Statement of Purpose/Outcomes.
• 211 Call Center Operational Criteria.
• Regions.
• Request to UW Executives for Susan Hager to Co-chair Task force.

September 7, 1999

NYS AIRS 211 Task Force Meeting #3.

• Susan Hager becomes Co-chair.
• Motion to call the whole initiative "211 New York" is adopted.
• Consensus reached on concept paper (Statement of Purpose).
• Consensus reached on Call Center Operational Requirements.
• Motion to use a "draft regional call center map" is adopted.
• Identification of need to survey all NYS I&R providers. Purposes: Identify interest in 211 call center concept; identify stake-holders in each county; identify gaps in datbase management/I&R provision; further define potential regional centers.
• Three demonstration regional sites include: Western NY (Central Referral Services); Monroe County area (Life Line); and Lower Hudson (United Way and FIRST).

October 6, 1999

NYS AIRS Task force Meeting #4.

• Preparation for October 19th meetings

October 19, 1999

Meetings with:
Governor's staff
Child Care Coordinating Council
NYS Association of Counties (NYSAC)
NYS Public Welfare Association

October 21, 1999

NYS AIRS Annual Conference: Speaker from CT 211.

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